Shipping policy
We ship every day, Monday through Friday, except for major US Holidays (holidays for our delivery partners too). All orders placed during Saturday & Sunday will be shipped on the next business day.
If you encounter missing items, please notify us within 48 hours from delivery confirmation date. We can investigate and offer a solution. Due to high volume of orders, we cannot accept requests beyond 48 hrs.
IN CASE OF OUR MISTAKE.. (mistakes happen too! we are human!)
If we sent you a wrong item or it's a defective one (sometime this happens too!), the process is simple:
1) You notify us via email below or Instagram - make sure to attach the picture of product in question and/or a copy of your order
2) We send you a prepaid label within 24 hrs to ship the wrong or defective item back to us (we often need defective items to show to manufacturer).
3) Once we get a confirmation that the return tracking number is used (item is on the way to us), or you can send us a receipt, we will ship you the correct or non-defective item to your address immediately, or, if out of stock, we will process a full refund.
To recap, by US laws, WE DO NOT CONTROL nor INFLUENCE the delivery process! Any issues with lost, damaged, or delayed packages MUST be addressed directly with your delivery provider of choice.
USPS: Express (Guaranteed 2 bus days, or 3 days outside main US terr)
UPS 2nd Day Air®
UPS Next Day Air Saver®
UPS Next Day Air®
We do our best to ship within 24 hours from receiving the payment, via UPS Ground, USPS First (slower) or USPS Priority (faster) Mail, with tracking. USPS Priority delivery usually takes 3-5 business days within continental US.
VERY IMPORTANT: The number of delivery days you are seeing while picking up your option are NOT GUARANTEED DAYS! These are APPROXIMATE AVERAGES given the past deliveries between similar zip codes. They are provided to us by delivery partner and are dynamic (they change, with major shipping holidays, i.e. Christmas). Our store CANNOT influence these days, and all questions must be directed to delivery companies.
Pick your rate and speed of shipping at checkout before payment. Our shipping rates are much cheaper (commercial) than retail rates via a delivery office, be it a UPS, USPS or DHL delivery. Please check and compare estimated times and rates, tracking options, and delivery progress at carrier sites first, such as https://www.usps.com/. By making a purchase with us, you are agreeing to all Terms and Conditions of our Store and our delivery partners.
We will reimburse you for a lost or damaged package only after seeing a proof (a picture, confirmed claim, or video).
Our platform will always optimize shipping costs based on speed of delivery/insurance, chosen weight and package size. You can always contact us (contacts are below) BEFORE paying for your order. We can also check and recommend the best option for you.
If you encounter missing items, please notify us within 48 hours from delivery confirmation date. We can investigate and offer a solution. Due to high volume of orders, we cannot accept requests beyond 48 hrs.
IN CASE OF OUR MISTAKE.. (mistakes happen too! we are human!)
If we sent you a wrong item or it's a defective one (sometime this happens too!), the process is simple:
1) You notify us via email below or Instagram - make sure to attach the picture of product in question and/or a copy of your order
2) We send you a prepaid label within 24 hrs to ship the wrong or defective item back to us (we often need defective items to show to manufacturer).
3) Once we get a confirmation that the return tracking number is used (item is on the way to us), or you can send us a receipt, we will ship you the correct or non-defective item to your address immediately, or, if out of stock, we will process a full refund.
To recap, by US laws, WE DO NOT CONTROL nor INFLUENCE the delivery process! Any issues with lost, damaged, or delayed packages MUST be addressed directly with your delivery provider of choice.
USPS: Express (Guaranteed 2 bus days, or 3 days outside main US terr)
UPS 2nd Day Air®
UPS Next Day Air Saver®
UPS Next Day Air®
We do our best to ship within 24 hours from receiving the payment, via UPS Ground, USPS First (slower) or USPS Priority (faster) Mail, with tracking. USPS Priority delivery usually takes 3-5 business days within continental US.
VERY IMPORTANT: The number of delivery days you are seeing while picking up your option are NOT GUARANTEED DAYS! These are APPROXIMATE AVERAGES given the past deliveries between similar zip codes. They are provided to us by delivery partner and are dynamic (they change, with major shipping holidays, i.e. Christmas). Our store CANNOT influence these days, and all questions must be directed to delivery companies.
Pick your rate and speed of shipping at checkout before payment. Our shipping rates are much cheaper (commercial) than retail rates via a delivery office, be it a UPS, USPS or DHL delivery. Please check and compare estimated times and rates, tracking options, and delivery progress at carrier sites first, such as https://www.usps.com/. By making a purchase with us, you are agreeing to all Terms and Conditions of our Store and our delivery partners.
We will reimburse you for a lost or damaged package only after seeing a proof (a picture, confirmed claim, or video).
Our platform will always optimize shipping costs based on speed of delivery/insurance, chosen weight and package size. You can always contact us (contacts are below) BEFORE paying for your order. We can also check and recommend the best option for you.